Terms of service

Last updated: 19 September 2026

These Terms & Conditions ("Terms") apply to your use of the Click To Buy website and your purchase of products from Click To Buy.

By accessing or using our website, you agree to these Terms.

1. About Us

Click To Buy is an Australian online retail business.

Business name: Click To Buy
ABN: 60 702 892 207
Email: customercare@clicktobuy.au
Address: 4/25 Freestone Rd, Warwick QLD 4370, Australia

In these Terms, "Click To Buy", "we", "us" and "our" refer to Click To Buy.

"You" and "your" refer to the person using our website or purchasing products from us.

2. Using Our Website

You agree to use our website lawfully and not to:

misuse the website;
attempt to gain unauthorised access to our systems;
interfere with the operation or security of the website;
use our website for fraudulent purposes;
reproduce or use our content without permission; or
use our website in a way that violates applicable laws.

3. Product Information

We make reasonable efforts to ensure product descriptions, images, specifications and other information on our website are accurate.

However, product colours, appearance, packaging, dimensions and specifications may vary slightly from photographs or descriptions, particularly where manufacturers or suppliers update products.

Nothing in these Terms excludes or limits rights you may have under the Australian Consumer Law.

4. Dropshipment and Order Fulfilment

Click To Buy uses third-party suppliers and fulfilment services, including Dropshipzone Australia, to fulfil some or all customer orders.

Click To Buy may not physically hold every product displayed on the website.

Products may be dispatched directly from a supplier or fulfilment facility to you.

5. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you and, where appropriate, provide an alternative solution, replacement or refund in accordance with applicable law.

6. Pricing

Prices are displayed in Australian dollars unless otherwise stated.

We take reasonable care to ensure pricing information is accurate.

If a significant pricing or listing error occurs, we may contact you before fulfilling the order.

If an order cannot reasonably be fulfilled at an incorrectly displayed price, we may cancel the affected order and refund any amount already paid.

This does not affect any rights you may have under applicable law.

7. Orders

When you place an order, you are making an offer to purchase the products selected by you.

An order confirmation acknowledges that we have received your order.

We may cancel or decline an order where reasonably necessary, including where:

the product is unavailable;
there is a material pricing or listing error;
fraudulent activity is suspected;
payment cannot be processed;
the delivery address cannot be serviced; or
the order cannot reasonably be fulfilled.

If we cancel an order after payment has been made, we will refund the relevant amount.

8. Payment

Payment must be successfully processed before an order can be fulfilled.

Payments are processed through third-party payment providers.

You agree to provide accurate billing and payment information.

9. Delivery

Delivery information is provided in our Shipping & Delivery Policy.

Delivery timeframes are estimates unless expressly stated otherwise.

Products may be delivered in separate parcels and at different times.

Nothing in these Terms limits your rights under the Australian Consumer Law.

10. Incorrect Delivery Information

You are responsible for ensuring that your delivery address and contact information are accurate.

If an order is returned because an incorrect or incomplete address was supplied, additional delivery or return costs may apply where permitted by law and the applicable supplier arrangements.

11. Returns, Refunds and Consumer Guarantees

Our Returns & Refunds Policy explains our procedures for returns, refunds, replacements and warranty claims.

Nothing in our policies or these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

12. Change-of-Mind Returns

Where permitted, Click To Buy may offer change-of-mind returns subject to applicable product and supplier requirements.

Change-of-mind returns are separate from your Australian Consumer Law rights.

Because Click To Buy uses third-party suppliers, change-of-mind eligibility can vary by product.

13. Warranties

Some products may come with a manufacturer's warranty or additional supplier warranty.

Any such warranty is additional to, and does not replace, your rights under the Australian Consumer Law.

14. Product Safety and Use

You are responsible for using products according to applicable instructions, warnings and manufacturer's recommendations.

Products should be used only for their intended purpose.

Certain gardening products, equipment, chemicals, electrical products or other items may have specific safety requirements.

You should read all supplied instructions and warnings before using a product.

Nothing in this section limits rights arising under applicable law.

15. Intellectual Property

Unless otherwise stated, website content including text, graphics, logos, photographs, designs and other material is owned by or licensed to Click To Buy or its relevant licensors.

You must not reproduce, modify, distribute, publish or commercially exploit our website content without permission, except where permitted by law.

16. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services.

We are not responsible for the content, availability or privacy practices of third-party websites.

Your use of third-party services may be subject to the relevant third party's terms and policies.

17. Reviews and User Content

If you submit a review, photograph, comment or other content to Click To Buy, you must ensure that the content is accurate and does not infringe another person's rights or contain unlawful or misleading material.

We may remove content that we reasonably consider inappropriate or unlawful.

18. Website Availability

We aim to keep our website available and functioning, but we do not guarantee uninterrupted or error-free operation.

19. Limitation of Liability

To the maximum extent permitted by law, Click To Buy is not liable for indirect or consequential loss arising from your use of the website.

Nothing in these Terms excludes, restricts or modifies any liability, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.