Shipping policy

Last updated: 19 September 2026

Click To Buy delivers products to customers across Australia using third-party suppliers, fulfilment partners and delivery carriers.

Some Click To Buy products are fulfilled through Dropshipzone Australia and its participating suppliers.

1. Where We Deliver

We currently offer delivery within Australia, subject to product availability, supplier restrictions and delivery-network coverage.

Some products may not be available for delivery to certain remote areas, PO Boxes, restricted postcodes or other locations.

2. How Dropshipping Works

Click To Buy does not necessarily hold every product in our own warehouse.

When you place an order, the relevant product may be supplied and dispatched by one of our third-party fulfilment partners, including Dropshipzone and/or the applicable supplier.

The dispatch location may vary depending on the product and supplier.

3. Order Processing

Orders are generally processed after payment has been successfully received.

Processing and dispatch times vary by product and supplier.

The estimated delivery information shown on the product page or at checkout should be considered when placing your order.

During periods of high demand, public holidays, promotional periods or other circumstances outside our control, processing may take longer.

4. Delivery Times

Delivery times vary depending on:

  • the product;

  • supplier;

  • dispatch location;

  • delivery destination;

  • carrier;

  • availability;

  • weekends and public holidays; and

  • unforeseen circumstances.

Any delivery timeframe displayed on our website is an estimate and is not necessarily a guaranteed delivery date.

We will provide tracking information where tracking is available.

5. Tracking

Where tracking is available, tracking information may be sent to the email address or mobile number associated with your order.

Tracking information may take some time to become active after dispatch.

If you believe your parcel is delayed, please contact us with your order number so that we can investigate.

6. Multiple Products and Separate Deliveries

If you purchase multiple products, they may be fulfilled by different suppliers or dispatched from different locations.

As a result, products in the same order may:

  • arrive in separate parcels;

  • arrive on different dates; or

  • have different tracking numbers.

7. Delivery Delays

Delivery dates can be affected by circumstances including:

  • courier delays;

  • weather;

  • natural disasters;

  • public holidays;

  • peak shopping periods;

  • incorrect delivery information;

  • remote delivery locations;

  • supplier delays;

  • stock availability; and

  • other events outside our reasonable control.

If a significant delay occurs, please contact us.

We will work with the relevant supplier or carrier to investigate the issue and seek an appropriate resolution.

8. Products That Cannot Be Supplied

If we are unable to supply a product you have purchased, we will contact you where reasonably practicable.

Depending on the circumstances, we may offer:

  • an alternative product;

  • a replacement;

  • a refund; or

  • another appropriate solution.

Nothing in this policy limits your rights under the Australian Consumer Law.

9. Incorrect Delivery Address

Please check your delivery address carefully before completing your order.

If an order has not yet been dispatched and you notice an error, contact us immediately.

Once an order has been dispatched, we may not be able to change the delivery address.

Where a parcel is returned because the customer provided an incorrect or incomplete address, additional return or redelivery costs may apply where permitted by law and the applicable supplier arrangements.

10. Lost or Missing Parcels

If your parcel appears to be lost or has not arrived within the expected timeframe, contact us.

We may contact the relevant carrier or fulfilment provider to investigate.

11. Damaged Deliveries

If your product arrives damaged, please contact us as soon as reasonably possible.

Where appropriate, please provide:

  • your order number;

  • photographs of the product;

  • photographs of the packaging;

  • photographs showing the damage; and

  • a description of the issue.

Please retain the product and packaging until your claim has been assessed.

12. Shipping Charges

Applicable shipping charges will be displayed on our website or at checkout before you complete your purchase.

Shipping charges can vary depending on the product, supplier, destination, size and weight.

Different products in the same order may have separate shipping charges.

13. Click To Buy and Dropshipzone

Dropshipzone and participating suppliers assist Click To Buy with product fulfilment.

Your purchase agreement is with Click To Buy.

Where a product is fulfilled through Dropshipzone, we may use Dropshipzone's supplier and logistics network to process and deliver the order.

14. Contact Us

Click To Buy
ABN: 60 702 892 207
Email: customercare@clicktobuy.au
Address: 4/25 Freestone Rd, Warwick QLD 4370, Australia

Please include your order number when contacting us about a delivery.

15. Australian Consumer Law

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.

Where a product cannot be supplied within the applicable timeframe or a delivery problem gives rise to a consumer guarantee or other legal remedy, Click To Buy will provide the remedy required by law.