FAQ

Welcome to Click To Buy. Here you'll find answers to some of the most common questions about shopping for gardening products and garden supplies online in Australia.

About Click To Buy

What does Click To Buy sell?

Click To Buy is an Australian online store offering a wide range of gardening products and outdoor essentials. Our range includes garden tools, garden hoses, planters and pots, artificial plants, artificial grass, garden lights, fountains and ponds, soils and sands, fertilisers, greenhouses, lawn equipment and more.

Do you sell gardening products online across Australia?

Yes. Click To Buy is an online Australian store, and we offer delivery to locations across Australia, subject to product and delivery-area availability.

Orders & Products

How do I place an order?

Simply browse our online store, select the product you would like to purchase, add it to your cart and proceed to checkout. Enter your delivery details, select your available payment method and complete your order.

Can I order more than one product?

Yes. You can add multiple products to your shopping cart and place them in a single checkout, subject to product availability and delivery restrictions.

Please note that products may be dispatched separately depending on availability, supplier and fulfilment arrangements.

Are all products available in stock?

Product availability can change from time to time. We aim to keep product information and availability as accurate as possible. If an ordered product becomes unavailable, we will contact you regarding the available options.

Are product colours, sizes and specifications accurate?

We make every effort to provide accurate product descriptions, images, measurements and specifications. However, slight variations may occur between product images and the actual product, particularly with colours displayed on different screens.

Please check the product description and specifications carefully before placing your order.

Shipping & Delivery

Where do you deliver?

We deliver to many locations across Australia. Delivery availability, costs and timeframes can vary depending on the product, delivery address and fulfilment arrangements.

Some products may have delivery restrictions for certain locations.

How long does delivery take?

Delivery timeframes vary depending on the product, supplier, warehouse location and your delivery address.

Estimated delivery information, where available, will be provided during the shopping or checkout process. Delivery times may also be affected by weekends, public holidays, peak periods and circumstances outside our control.

How much does shipping cost?

Shipping costs vary depending on the product, quantity, delivery location and fulfilment arrangements.

Where applicable, shipping charges will be displayed during checkout before you complete your purchase.

Will my order arrive in one package?

Not necessarily. If your order contains products supplied or fulfilled from different locations, your items may be dispatched separately and may arrive at different times.

How can I track my order?

Where tracking is available, tracking information will be provided once your order has been dispatched. Please allow some time for tracking information to become active after dispatch.

If you have not received your tracking information within the expected timeframe, please contact our customer care team.

Returns, Refunds & Damaged Items

Can I return a product?

Returns are subject to our Returns & Refunds Policy. Eligibility can depend on the reason for the return, the condition of the product and the applicable consumer rights.

Please review our Returns & Refunds Policy before sending an item back.

What if my product arrives damaged?

If your order arrives damaged, please contact us as soon as possible with your order details and clear photographs of the damaged product and packaging.

We will assess the issue and work with you to determine the appropriate resolution.

What if I receive the wrong product?

If you receive an incorrect item, please contact our customer care team with your order details and photographs of the product received. We will review the issue and assist you with the next steps.

What if my order hasn't arrived?

First, check your tracking information if tracking has been provided. If the expected delivery timeframe has passed, please contact us so we can investigate the status of your order.

Payments & Customer Support

What payment methods do you accept?

Available payment methods are displayed at checkout. Payment options may change from time to time.

Is shopping with Click To Buy secure?

Click To Buy uses Shopify's online checkout infrastructure to process orders and payments. Payment information is handled through the applicable payment provider and secure checkout systems.

How can I contact Click To Buy?

If you have a question about an order, product or delivery, please contact our customer care team:

Email: customercare@clicktobuy.au

We recommend including your order number when contacting us about an existing order so we can assist you more efficiently.

Australian Consumer Law

Are my consumer rights protected?

Yes. Nothing in our store policies is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law (ACL) where those rights cannot legally be excluded.

If a product does not meet the consumer guarantees that apply under Australian law, you may have rights to a repair, replacement, refund or other remedy depending on the circumstances.